Questions Owners Ask.
What Exactly Do You Do?
We answer inquiries, follow up quotes and help customers book, using the channels your business already uses. We set it up, run it and support your team each month.
Do I Need To Learn Any Of This?
No. We set it up, run it and fix it. If your team wants to learn it, we’ll train them.
Who Is This For?
Established local service businesses that want more booked work, less admin or fewer daily questions landing on the owner. If finding new customers is your main concern, raise it on the call and we’ll talk about what makes sense.
What Does It Cost?
It depends on the work. Once we agree the scope, you get a setup price and a monthly price before you commit.
What Happens On The Free Call?
We spend 15 minutes on what’s costing you time or business. That could be missed inquiries, slow follow-up, scattered records or too much admin. We’ll suggest a next step and tell you if we’re not the right people to help.
Do I Need To Take The Free Assessment First?
No. It gives us a head start, but you can book the call and bring whatever is on your mind.
How Soon Is It Running?
We agree a timeline after reviewing what needs connecting and testing. We start with one fix, check it with you, then switch it on.
Will My Customers Know It's Automated?
Yes. An automated assistant identifies itself and gives customers a way to ask for your team.
Will It Quote Prices Or Make Promises?
It won’t invent prices or make commitments for you. We agree which questions it can answer and which need your team.
What If A Customer Wants To Talk To A Real Person?
Their request and conversation go to your team. We agree how that handoff works, including when nobody is available.
Do I Have To Change How We Work?
We look at the tools and steps you already use, then explain what can stay and what might need to change. If you want your team to run the finished setup, we can plan that before we build.
How Do You Get Us More Google Reviews?
We set up review requests after completed jobs and help manage replies. Every customer gets the request, whether their experience was good or bad.
Can It Do More Than Answer Customers?
Yes. An AI assistant can find answers in your business records, prepare updates and handle repeat tasks, like checking unpaid invoices, drafting a follow-up or finding the latest price list. We check what your tools allow first. You choose what it can see and do, and we agree the work and price before we start.
Can I See What's Being Said To My Customers?
Yes. Conversations from every channel we connect land in one shared inbox you can read.
What If Something Breaks?
We investigate and fix problems with the setup we manage. Before launch, we agree how your team will handle inquiries during an outage.
Can I Switch Things Off?
Yes. We show you what can be paused and agree who handles inquiries while it’s off.
What Happens To My Customers' Data?
We collect only what's needed to serve your customers, agree who can see it, and delete it when you leave, as set out in your agreement.
Can You Prove It Works?
You can see a client system on lanemovers.com. For your business, we agree how to track inquiries and bookings so you can judge what changes.
Who Actually Does The Work?
Dwad Lane leads every engagement, from the free call to the monthly review. After launch, he’s who you talk to when something needs to change.
