Turn “I’m Interested” Into A Booked Consultation.

Keep consultation inquiries moving while your team looks after clients. We set up and run the replies, booking follow-up and reminders across the channels you use.

Book Your Free 15-Minute Call

For med spa and aesthetics clinic owners.
Free. 15 minutes with Dwad. Bring one missed opportunity.

Find Your First Follow-Up Gap

An aesthetics clinic owner reviewing the day’s work at reception

The Interest Is There. The Next Step Gets Missed.

01

An Instagram message waits while your team is in appointments.

02

A client asks about a consultation, then the conversation goes quiet.

03

Booking changes and follow-ups are scattered across messages and calendars.

We agree who handles each next step and what happens when the team is busy.

From A Message To A Conversation With Your Team.

We set it up and keep it running. Your team takes the conversations that need a person.

1

Pick Up The Conversation

Answer approved admin questions and help people find the right way to arrange a consultation.

2

Follow Through On The Booking

Give interested clients a clear next step. Send agreed follow-ups, confirmations and reminders.

3

Keep The Next Visit Clear

Help with rebooking where appropriate. Give your team a shared view of conversations and requests that need a person.

An Interested Client, Given A Next Step.

When the customer needs a person, your team gets the details and the next step.

Try The Interactive Demo
Example ConversationNot A Real Customer
I’m interested, but I’m not sure which treatment is right for me.
I’m the clinic’s automated assistant. Your practitioner can talk through suitable options during a consultation. Would you like help arranging one?
Next Action For Your Team

Consultation requested. Practitioner to discuss suitability and care.

Works Around Your Team.
With Your Rules.

Your practitioners decide what is suitable and give all treatment advice. We agree the wording, follow-up rules and human handoffs before anything goes live.

We check what your existing tools can do before suggesting another one. If a custom connection or a larger build is needed, you get the scope and price first.

We run it for you, test one improvement every week and send your numbers every Monday. Want your team to run it instead? We’ll train them and hand it over.

You Decide

  • What the assistant can answer
  • What information it can see
  • Which actions need a person
  • When messages stop
  • Who takes over if something breaks

See What We’ve Built.

The Lane Moving website with its Lisa assistant

Asian Tigers Lane Moving And Storage

One connected sales system, from the first inquiry to the quote, the survey booking and the follow-up.

  • Voice, Chat And Social: Customers reach the same team from the website, phone, Facebook, Instagram or WhatsApp.
  • Sales CRM And Quotes: Keep customer details and quotes together, so staff can pick up where the last conversation left off.
  • Calendar And Surveys: Customers book their survey and send the details the team needs.
  • Lead Capture And Follow-Up: New inquiries go straight into the sales process, so the team sees who needs a reply.

The team spends less time searching, retyping and chasing.

Elle’s Coaching website, part of her connected inquiry and booking system

Elle’s Coaching

Visitors ask questions by voice or chat, book a call and share what they need. Elle sees each inquiry and its next step in one place.

  • Live Voice And Chat: Visitors get answers and pick their next step.
  • Scheduling And Forms: People book a time and share their details.
  • Sales CRM: Keep contacts, inquiries and follow-up together.
  • QR Codes And Reviews: A quick way to reach the site and hear from past clients.

Demo Projects

These client projects come from other industries. We’ll discuss how the work would fit your team. See All The Demos.

Who This Is For.

A Good Fit If

  • You already receive consultation inquiries through messages, forms or calls.
  • Your team wants fewer unfinished conversations and booking gaps.
  • You can approve the language and keep treatment decisions with your practitioners.

Not A Fit If

  • You want AI to recommend treatments or promise a result.
  • You are still planning the clinic and have no working process to improve.
  • Nobody on your team can approve the messages and handle client questions.
Dwad Lane, founder of Gaps2Gains

Built With Someone Who Has Run The Business.

Dwad Lane leads the work. His background includes international sales, seven years as Vice President of Relocation Services at Asian Tigers Mobility, and running Lane Storage Solutions.

Meet Dwad

Book Your Free 15-Minute Call

See The Price
Before You Decide.

We check your process and current tools first. Then you get a written scope with a setup price and a monthly support price.

Usage costs and any larger build are listed separately, so you know what is included and what your team still handles.

Your Plan Covers

  • The first problem we will fix
  • The channels and tools included
  • Your team’s role and our responsibilities
  • The setup, testing and ongoing support
  • The price, usage budget and exit terms
See What Working Together Includes

Not Sure Where
The Gap Is?

Answer three quick questions about how you handle inquiries. You get one thing to check first.

No email needed. Your answers stay in your browser.

Find Your First Follow-Up Gap

Before You Book.

Can It Reply To Instagram Messages?

Where your account and connection support it, Instagram can be part of the setup. We check that before agreeing the scope, along with your website, phone and other useful channels.

Will Messages Sound Like Our Clinic?

We write the replies around your voice and approved information. You review them before launch. The assistant identifies itself and gives clients a route to your team.

Can It Recommend A Treatment?

Treatment recommendations, suitability and care advice stay with your practitioners. The assistant helps people arrange a conversation and handles the admin you approve.

What Happens On The Free Call?

We spend 15 minutes on the problem you want to fix, how your team handles it today and what we would need to check. You can ask about the work, the price and the next step. There is nothing to prepare.

Can You Help With More Than Follow-Up?

Yes. We can bring your business records into one place, set up an AI assistant for daily tasks, and Dwad meets with you monthly to choose what’s worth adding next. A larger custom build is possible when it serves a clear need, scoped and priced separately.

Keep The Good Inquiries Moving.

Bring the part that keeps getting missed. We’ll look at it with you and suggest a sensible first step.

Book Your Free 15-Minute Call

Free. 15 minutes with Dwad.

Book Your Free 15-Minute Call